We are a small, Northern California company.
We are a happy band of product users and product makers, math girls and data geeks, spread sheet whizzes and color story divas.
We are one of the very few, women-owned, multi-store retailers in the United States.
We wish this were not the case.
We often work while we’re still sweaty.
We also wish this were not the case, but cannot help ourselves.
We use real people as our models, real people who have real jobs and real families and do really cool sports and go on really crazy adventures.
This makes for photo shoots that are a lot of fun and sometimes a little crazy.
We are a group of women and a few really extraordinary men who think that the way we do business is also the way we change ourselves, our communities, and our world.
Missy Park, Founder
See how we roll at the B-Word
I was thinking maybe someone stole it from your house. I mean unless there is a signature required, you’re kind of on your own for something like this. It is not Title Nine’s fault. There have been times when my husband (who is home now most of the time because he’s retired) has not seen or heard a delivery until much later and luckily it’s been on our porch but sometimes there’s the other issue that it was mis-delivered to a similar address and there are some people who wouldn’t admit to the mistake so while I see why you would be angry and upset…your emotions might be better served addressing how to fix it for next time.
I’ll start out by saying that I love Title Nine and I recommend it to all my friends, until this winter. I ordered three sweater dresses (around $300 worth of clothing) around Christmas that never made it to my house. I contacted Fedex first because the tracking information was provided and it said the package was delivered. My husband and son were home at the time it was supposed to be delivered but no package arrived. I exhausted my resources at Fedex and then contacted Title Nine to see if your customer service could help at all. The first email I sent was never responded to so I called and spoke with someone. I don’t remember the person’s name but she was very nice and promised to look into it and get back to me. I had to contact customer service again about two weeks later and received notice that there was absolutely nothing that could be done since Fedex says they delivered the package. It is so disappointing to be told that. I must admit I then went on Facebook and left a post about my situation from which I got no response either (not unexpected for that one). It’s not about the money as I don’t buy things I can’t afford but I was very disappointed that a customer service oriented company could do nothing to help me. What I really want is the clothing I ordered. I am holding out hope that the package is circulating in nowheresville somewhere and might eventually make it to my house but that’s not likely as it’s been three months. What else makes me sad is I feel that this has tarnished my feelings towards your company and I won’t be as ready to shop there or recommend it to friends in the future.
Hi Megan, we were so sorry to hear about your experience with your last order. Excellent customer service is very important to us, and we clearly did not respond as promptly as we should have. I brought your issue to our customer service manager personally this morning and she’s informed me that she has already emailed you to resolve the issue as best we can. Normally we are not able to refund or resend the items if the package has been marked as delivered, but we can see why this was a frustrating experience, so we would be happy to make an exception for you. Our manager just emailed you that she is working to locate the items you ordered. If she can’t locate them she will refund you the purchase price. We hope this helps. Our customers are very important to us. We like having you around!Thanks for your patience. -Jess